Knowledge base
POS system knowledge base
All the explanations about POS systems for hospitality and retail in one place: from receipt retention rules and accounting to hardware, payments and daily use of the till.
Complete reference guide
POS system manual (pdf, 36 pages)
Everything about working with the till, tables, handhelds, kitchen display, customer display, stock and reporting in one book. Read online or download it.
Most read · admin
Receipts and retention: what must you keep for 7 years?
Which till records the Dutch tax authorities require you to keep for seven years, why daily totals aren't enough, how to archive digitally, and what happens when you switch to a different POS system.
Read the retention guideAdmin and regulations
What the tax authorities expect from your till records.
Connecting your POS system to your accounting
Automatically pass day-end closings and VAT through to your accounting package.
Integration with Exact Online
How your revenue, VAT and payment methods line up with Exact Online.
Card payments and payment terminals
Connecting payment terminals, transaction fees and reconciling with the till.
Choosing and costs
Orienting yourself on a POS system and understanding the costs.
What does a hospitality POS system cost?
Subscription, hardware, transaction fees and hidden costs, all in one overview.
Selection guide: which plan suits my business?
Answer a few questions and get advice tailored to your business.
Comparing POS systems
Prices, modules and terms of well-known providers, side by side.
Buying or financing a till
What to look for in purchase terms, contracts and notice periods.
Hardware and installation
Choosing, connecting and getting equipment up and running.
Hardware: printers, drawers and scanners
Which pre-installed equipment we supply with the POS system.
Connecting a receipt printer
Setting up a network or bluetooth printer step by step.
Installing a handheld
Using your staff's phones as an order handheld.
POS system and hardware
Which ready-made till sets we supply and what's included.
Working with the till
Explanations per module and feature in everyday practice.
Table plan and table management
Draw your own floor plan, split bills and merge tables.
Kitchen display and ticket routing
Tickets sent digitally to the kitchen and bar, with courses and peak indication.
QR ordering and handhelds
Let guests order via QR or serve them with handhelds.
Managing reservations
Online reservations that land straight on your table plan.
Gift cards and remaining balance
Selling and redeeming gift cards and tracking them in your reporting.
Loyalty programme and customer card
Earning points, customer profiles and targeted promotions.
Creating a QR code menu
Generate a digital menu and put it on the table.
Staff app and rotas
Rotas, shift-swap requests and push notifications for your team.
Prefer a demo right away?
Request a SmartPOSapp demo or visit the help centre with step-by-step guides.