POS system for shops
Process returns with a return receipt
A customer brings something back. You book it as a return and the customer receives a clear return receipt.
Where it often goes wrong
Returns keyed in as a discount or loose minus line pollute your turnover figures and cause cash differences.
How it works
- 1
Item as return
Set the line to return; the receipt shows this clearly.
- 2
Refund
Refund in cash or by card.
- 3
Clean figures
The amount is deducted from turnover and shown separately in your daily report.
What you gain
- Correct turnover and VAT
- Clear for the customer
- Returns shown separately
- No cash differences
Real-world example
A customer exchanges a jumper. You book the old one as a return and the new one as a sale on the same receipt; the customer only pays the difference.
Frequently asked questions
Can I refund to a card?
Yes, with a connected Viva terminal the refund is linked to the original payment.
Do I see returns separately?
Yes, returns appear separately in your report.
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